Customer acquisition often gets a lot of attention in the marketing world, but what happens after the sale is equally critical. Post-purchase engagement, the efforts […]
Xoxoday, a global provider of digital rewards, incentives, and payouts for companies worldwide, has announced an exclusive global partnership with Uber for Business, the business-to-business […]
Last week, during a conversation with an old friend, an interesting topic came up. My friend mentioned that they had recently acquired a client who […]
In today’s digital age, customers have come to expect personalized experiences across all touchpoints with businesses. Companies must find innovative ways to meet these expectations, […]
Customers Get Angry One of the greatest concerns of any customer facing employee or manager is the dreaded irate customer. You know the one; […]
To remain competitive in a dynamic and increasingly multifaceted global setting, you need to create an environment in which your customers are at the center […]
Proper devotion to the 8 Cs of Customer Retention will go a long way toward preventing the dreaded ninth C – Cancellation. It has been said time and time again that it costs more to find new customers than to retain existing ones. And even though this maxim has become somewhat cliché, the fact behind the statement holds true – quality customer service leads to retention, and customer retention is the key to establishing any healthy business. […]
Copyright © Loyalty & Customers