It is of vital importance that organisations understand what drives both value and delight for their customers. Adopting a customer centric vision enables an organisation […]
Member loyalty is a strategic objective for most institutions. Managers around the world agree that new member acquisition alone will not ensure long-term success. Acquisition […]
Follow up with clients once per month Keeping an open dialog always helps. Make sure you talk general things than pure business. Remember this will […]
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