Articles
How customers forgive
Why do we remain in an abusive relationship with service providers? New research shows business customers will generally forgive their transgressions. Remember how you felt […]
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The game theory of panic-buying – and how to reduce it
Chris Stiff, Keele University During difficult times, we hope that everyone will pull together, keep calm, and work as a unit to ensure that society […]
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Your new challenger: Conversion Killer
Like the few political goons that swipe away the poll booths misleading the count of votes, conversion killers are those invisible culprits of the virtual […]
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How Retail Design Can Influence Buyer Behaviour
There are many things that can influence buyer behaviour. A great product, strong brand values, and emotional ties are just three ways in which retailers can […]
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Using Big Data to Boost Customer Retention
The increasing importance of Big Data is spearheaded by the need for firms to know as much as they possibly can about current and potential […]
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Dealing With Customers- Three Steps To Overcoming Early Stage Resistance
Customers Get Angry One of the greatest concerns of any customer facing employee or manager is the dreaded irate customer. You know the one; […]
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Advantages of Mobile POS Systems
Everything, essentially, comes down to the key section of any retail business setup – most extreme client fulfilment. It’s not about supplanting the routine phone […]
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7 Apps To Take Your Customer Loyalty Program To Next Level
Making the customers coming back for more is certainly the most seek after business principle but making it happen in reality is the toughest task […]
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The Big Bang Of Social Media On Business
Social media has become a disruptive force in the business landscape. Companies that learn to effectively harness this powerful communication medium gain edge […]
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How To Make Your Customer Service Truly Authentic
By Sophia Wright. In order to deliver a customer service that is authentic and unique, it’s important that companies are able to tap into their […]