Four tips to start writing right content for your business

Last Updated: January 23, 2013By

Believe me, customers craft on the spot often unintentional judgment when they read the words on your website or in your e-newsletters. As a business owner of a SME it’s very important to maintain the interest of the right customers.

Unambiguous and effective communication is the key to attracting more customers, so choose your words wisely. However, for some business professionals it can just be too hard and time consuming, and suddenly content becomes someone else’s responsibility. Many a times it is very important to sit down and write the content yourself. Here are four tips to get you started:

1. Take a break. Just do not start writing after you finish your regular work chores. Get up and take a walk, modify your atmosphere, get fresh air or a cup of tea to stimulate yourself.

2. Take small steps. Split down the big activities into number of smaller achievable tasks. Make sure you understand the task and the word count. Write half page content for a large brochure everyday instead of writing text for an entire brochure at once.

3. Keep aside extra time. Once you get into the rhythm of writing, it will not take you long to write. All you need is the right frame of mind and a bit of time. When you are in the zone, you will enjoy it even more.

4. Create a niche for yourself with your content. Do not create content that is general in nature, rather take your time and create content which is unique and specific. Readers should start identifying your content with your brand. Start writing what you like doing, it will make it easier to convince readers that you know your stuff. It is more compelling for the reader, and adds credibility.

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To achieve better sales and profits, most companies could be doing more to cultivate business from their existing customers. However, enthusiasm for customer-retaining strategies must not endanger sound customer-getting efforts. How companies balance the two is the big question. To intensify reaching old customers while still seeking new ones, for many firms, will mean changes in market analysis, planning systems, management incentives, and marketing and/or operations organization. In the rush toward growth, consumer marketers have tended to regard success as stemming from obtaining new customers while unwittingly minimizing the importance of satisfying old ones. It is time for more companies to distinguish between their getting and retaining functions, to assess the balance between them, and to remedy any deficiencies in customer retention. This process requires management to value the potential of current customers and to treat them in special ways to get them to keep coming back. Several major elements should be part of the new marketing mix for customer retention: Product extras Keeping customers frequently requires giving them more than the basic product that initially attracted them. Product extras for individual customers over time can play a sales-expansive role. Reinforcing promotions Product promotion works better when aimed at existing customers. If a marketer knows who these customers are, benefits can be obtained by giving them reinforcing communications. Sales force connections The sales force can play a decisive role in the customer-retention function. At a retail or service counter the salesperson is the focal point of the company's strategy and is the firm to the customer. Post-purchase communication A company must anticipate that some customers will encounter either minor or serious problems after purchasing. If the firm is not ready to hear and correct these difficulties, the customer may not repurchase  or may cancel the the relationship. Whether company or customer is at fault, standby post-purchase activities can be instrumental in saving these customers.

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