Five key ways to revitalize your marketing team

Last Updated: April 5, 2012By Tags: ,

When you have a new marketing team, the team begins with a high energy level and members are excited about the challenge being given to them. Generally speaking, after the first year, the team can experience a slump that could stall progress on the team’s marketing initiative or put an end to its future achievements. I guess after the freshness of being a part of a team has worn off, team members begin to raise the inescapable what’s-in-it-for me question. In the beginning, the chance to have more input in decisions might be adequate to keep the marketing team motivated. As the team moves further along acknowledgement of individual and group contribution might be sufficient to keep member interest high. But as a team’s efforts begin to show an impact on the bottom line, and then more is needed to encourage the team to continue at a high performance level.

There are other ways you can reaffirm the value of the marketing team and rejuvenate team spirit. Here are five-key ways to help teams that are experiencing burnout are:

  1. Inspire innovation from the team. Giving team members the opportunity to take reasonable risks can restart team member interest in the project. Identifying and improving on work processes might be just what a team needs for new energy. Those who come up with good ideas should also be acknowledged and rewarded for their contributions, because this will reinforce creativity in others.
  2. Propose a new perception on the situation. One way to do this is to arrange a field trip to a customer’s or a supplier’s facility. Not only will the visit offer new ideas, but the high level of treatment that the customer or supplier is likely to give the team participants will also make the trip a motivating experience.
  3. Raise the bar and present new challenges. Expand the scope of the project or change the team’s objectives so its goal becomes more challenging to members. For example, tie the new initiative to a corporate strategic goal or add some new tasks to the team’s repertoire after appropriate training. Whatever the new task, there will be elements that team members will have to learn. As long as the training is provided in stages and the new responsibility isn’t overwhelming, team members should feel more valued.
  4. Reconsider the ground rules. A new challenge might justify reexamining the team’s operating ground rules that were set when the team was formed. The group might find that it has been violating its own operating procedures or maybe it neglected to incorporate some necessary goals when the team was formed. By studying the ground rules, the team might identify opportunities to improve the quality of its meetings.
  5. Encourage internal stakeholders to join the team. New members can bring fresh perspectives to the group and generate renewed enthusiasm for the project. Listening to other teams’ war stories can also kickstart a burned-out team. Inviting visitors who have an investment in the team’s project to the team’s meeting will remind members of the importance of the team’s mission.

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To achieve better sales and profits, most companies could be doing more to cultivate business from their existing customers. However, enthusiasm for customer-retaining strategies must not endanger sound customer-getting efforts. How companies balance the two is the big question. To intensify reaching old customers while still seeking new ones, for many firms, will mean changes in market analysis, planning systems, management incentives, and marketing and/or operations organization. In the rush toward growth, consumer marketers have tended to regard success as stemming from obtaining new customers while unwittingly minimizing the importance of satisfying old ones. It is time for more companies to distinguish between their getting and retaining functions, to assess the balance between them, and to remedy any deficiencies in customer retention. This process requires management to value the potential of current customers and to treat them in special ways to get them to keep coming back. Several major elements should be part of the new marketing mix for customer retention: Product extras Keeping customers frequently requires giving them more than the basic product that initially attracted them. Product extras for individual customers over time can play a sales-expansive role. Reinforcing promotions Product promotion works better when aimed at existing customers. If a marketer knows who these customers are, benefits can be obtained by giving them reinforcing communications. Sales force connections The sales force can play a decisive role in the customer-retention function. At a retail or service counter the salesperson is the focal point of the company's strategy and is the firm to the customer. Post-purchase communication A company must anticipate that some customers will encounter either minor or serious problems after purchasing. If the firm is not ready to hear and correct these difficulties, the customer may not repurchase  or may cancel the the relationship. Whether company or customer is at fault, standby post-purchase activities can be instrumental in saving these customers.

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