Absorb Software recently announced its promotion of Jill Adams to Chief Marketing Officer (CMO)

Last Updated: September 8, 2020By Tags: , ,

Absorb Software, provider of the Absorb Learning Management System (LMS), Absorb Infuse and Koantic, recently announced its promotion of Jill Adams to Chief Marketing Officer (CMO).

Adams is a proven leader with over two decades of experience marketing global technology companies, ranging from startups to Fortune 500 companies, including Progress Software, RSA Security (a division of DELL/EMC) and IBM.

“Jill brings a great combination of strategic thinking and operational excellence to her role,” said Owens. “Not only has she done an outstanding job of driving increased global demand for Absorb solutions, she continues to bring her forward-looking vision to life. Jill is a true leader and I’m fortunate to have her on the executive team as we solidify our position as the best learning platform in the industry.”

Adams is the first CMO at Absorb and, having built the marketing department from the ground up, she’s confident she can continue to deliver excellence. “This continues to be a fantastic journey with an incredible company and an award-winning platform. I’m very proud of my team with the growth and accomplishments we’ve achieved to date. We’re just getting started, and we have exciting things planned for the future of Absorb.”

Adams joined Absorb as Senior Vice President of Marketing in January 2018. Since then, she has built a holistic marketing organization that has been instrumental in driving exponential growth in demand and brand awareness for Absorb. As CMO, Adams will continue to lead all aspects of marketing including demand generation, product marketing, field marketing, customer marketing and partner marketing. She’ll be working closely with Absorb Founder and CEO Mike Owens as well as the executive leadership team to influence the future growth plans of Absorb.

latest video

news via inbox

Nulla turp dis cursus. Integer liberos  euismod pretium faucibua

To achieve better sales and profits, most companies could be doing more to cultivate business from their existing customers. However, enthusiasm for customer-retaining strategies must not endanger sound customer-getting efforts. How companies balance the two is the big question. To intensify reaching old customers while still seeking new ones, for many firms, will mean changes in market analysis, planning systems, management incentives, and marketing and/or operations organization. In the rush toward growth, consumer marketers have tended to regard success as stemming from obtaining new customers while unwittingly minimizing the importance of satisfying old ones. It is time for more companies to distinguish between their getting and retaining functions, to assess the balance between them, and to remedy any deficiencies in customer retention. This process requires management to value the potential of current customers and to treat them in special ways to get them to keep coming back. Several major elements should be part of the new marketing mix for customer retention: Product extras Keeping customers frequently requires giving them more than the basic product that initially attracted them. Product extras for individual customers over time can play a sales-expansive role. Reinforcing promotions Product promotion works better when aimed at existing customers. If a marketer knows who these customers are, benefits can be obtained by giving them reinforcing communications. Sales force connections The sales force can play a decisive role in the customer-retention function. At a retail or service counter the salesperson is the focal point of the company's strategy and is the firm to the customer. Post-purchase communication A company must anticipate that some customers will encounter either minor or serious problems after purchasing. If the firm is not ready to hear and correct these difficulties, the customer may not repurchase  or may cancel the the relationship. Whether company or customer is at fault, standby post-purchase activities can be instrumental in saving these customers.

you might also like

    lets see

    lets see

    lets see