At a gala dinner in Auckland on Thursday night, 24 winners of the 2011 Annual Roy Morgan Customer Satisfaction Awards were announced.
As well as the winners of the 2011 Annual Award, Monthly winners were announced for January, 2012.
2011 Annual Award Winners:
| Finance | |
| Financial Institution of the Year | SBS Bank |
| Major Bank of the Year | Kiwibank |
| Travel & Tourism | |
| Domestic Airline of the Year | Air New Zealand |
| International Airline of the Year | Singapore Airlines |
| Hotel of the Year | Novotel |
| Retail | |
| Coffee Shop of the Year | Muffin Break |
| Clothing Store of the Year | Postie |
| Department Store of the Year | Kirkcaldie & Stains |
| Furniture/ Electrical Store of the Year | Harvey Norman |
| Hardware Store of the Year | Bunnings |
| Liquor Store of the Year | Liquorland |
| Music/ Book Store of the Year | JB Hi-Fi |
| Pharmacy of the Year | Unichem |
| Quick Service Restaurant of the Year | Subway |
| Shoe Store of the Year | Hannahs |
| Sports Store of the Year | Hunting & Fishing |
| Supermarket of the Year | Pak ‘n Save |
| Telecommunications | |
| Home Phone Provider of the Year | Vodafone |
| Internet Service Provider of the Year | Paradise |
| Mobile Handset of the Year | Apple iPhone |
| Mobile Service Provider of the Year | 2 degrees |
| Utilities | |
| Electricity Provider of the Year | Energy OnLine |
| Gas Provider of the Year | Genesis Energy |
| Automotive | |
| Car Manufacturer of the Year | Suzuki |
The Customer Satisfaction Awards are based on Roy Morgan Single Source which surveys over 12,000 New Zealander’s annually.
Full details of all winners are available at CustomerSatisfactionAwards.com.