Dealing With Customers- Three Steps To Overcoming Early Stage Resistance

Dealing With Customers- Three Steps To Overcoming Early Stage Resistance

Articles
  Customers Get Angry One of the greatest concerns of any customer facing employee or manager is the dreaded irate customer. You know the one; this is the customer that comes charging into your business with a scowl and has beads of sweat running down his face because he is so angry or upset about what your company just did to him. As a manager or employee about to deal with this client your mindset might just be “get ready, here comes a fight”! If this is what you are thinking, STOP immediately. Certainly it is important to recognize when an issue is about to arise but meeting resistance with resistance will only lead to both parties ending up upset. Instead you should recognize that you have a client that…
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Top 10 tips to empower your sales force for greater customer retention that drives loyalty

Articles
To remain competitive in a dynamic and increasingly multifaceted global setting, you need to create an environment in which your customers are at the center of every decision. The idea of having a customer-centric approach is the essential element for generating customer loyalty and retention. It is known fact that a 5% increase in customer retention has been shown to increase profitability from 25% to 85%. Hence, here are the top 10 tips to empower your sales force for greater customer retention that drives loyalty: (more…)
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9 Cs of Client Retention

Articles, customer retention, strategy
The fastest way to grow your business is to reduce the number of clients who leave you. Thus, looking after existing clients should become your top priority. You would have to do more than just service your clients if you want to retain them for a long period of time – for which you would have to transform the business into a client driven organisation. There is a big difference between focusing on service and being client driven. Follow these 8 Cs for Client Retention to avoid the 9 C – Cancellation: (more…)
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