Dealing With Customers- Three Steps To Overcoming Early Stage Resistance

Dealing With Customers- Three Steps To Overcoming Early Stage Resistance

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  Customers Get Angry One of the greatest concerns of any customer facing employee or manager is the dreaded irate customer. You know the one; this is the customer that comes charging into your business with a scowl and has beads of sweat running down his face because he is so angry or upset about what your company just did to him. As a manager or employee about to deal with this client your mindset might just be “get ready, here comes a fight”! If this is what you are thinking, STOP immediately. Certainly it is important to recognize when an issue is about to arise but meeting resistance with resistance will only lead to both parties ending up upset. Instead you should recognize that you have a client that…
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