Comments for Loyalty & Customers

Comment on Marketing Mix for Retaining Customers by keezmo

keezmo — Fri, 06 Jan 2012 20:48:34 +0000

Review…

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Comment on ASTA selects medical concierge mPassport service as its newest offering by My Homepage

My Homepage — Wed, 21 Dec 2011 21:19:49 +0000

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Comment on Is Loyalty a type of customer behaviour? by is Loyalty a type of customer behaviour | Loyalty & Customers | Customer Loyalty Shares | Scoop.it

Wed, 21 Dec 2011 13:34:33 +0000

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Comment on Stimulate Loyalty – Power of networks, data and convergence by [...] Follow me on twitter [...]

[...] Follow me on twitter [...] — Sun, 18 Dec 2011 16:52:35 +0000

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Comment on Buying motives – Do you know why do they buy? by Buying motives | Selfservhost

Buying motives | Selfservhost — Mon, 05 Dec 2011 09:22:33 +0000

[...] Buying motives – Do you know why do they buy? | Loyalty …Feb 26, 2010 … Buying motives often overlap. Suppose you just purchased a new jacket. What was your dominant motive in making that purchase? Maybe you … [...]

Comment on Delta Names Tad Hutcheson Vice President – Community and Public Affairs by Elektrische Zahnbuerste

Elektrische Zahnbuerste — Sat, 03 Dec 2011 20:00:17 +0000

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Comment on Delta Names Tad Hutcheson Vice President – Community and Public Affairs by Atlanta News Center » from atlanta.freedomist.com » Delta Names Tad Hutcheson Vice President – Community and …

Sat, 03 Dec 2011 17:12:47 +0000

[...] Delta Names Tad Hutcheson Vice President – Community and … December 3, 2011 under ATLANTA NEWS, Feeds ATLANTA NEWS EXCERPT FROM http://loyaltyandcustomers.com/2011/12/delta-names-tad-hutcheson-vice-president-community-and-public... [...]

Comment on How to increase customer engagement in a B2B space by James

James — Fri, 11 Nov 2011 13:04:27 +0000

How about throwing in what is called a mobile loyalty program mloyal?

The power of the handheld device and the opportunities it presents cannot be undermined. Businesses can acquire, retain and engage their customers using the ever-expanding mobile user base.

In fact I would propose online and mobile related customer engagement programs must go hand-in-hand in today’s times when competition is the biggest challenge.

Happy to contribute here. Thanks!

James O

Comment on Wyndham and Choice Hotels sued over their loyalty program by Mirage

Mirage — Mon, 05 Sep 2011 00:15:08 +0000

BTW: — Where I believe the legal energy should go with this; is assisting ‘hotel guests’ with the constant problems , complaints, and poor /quality services, ; with many of the Choice properties; across the U.S>

The franchisee should learn to become more of a hotel; with ultimate customer satisfaction,; clean and safe hotel rooms; not just another source of revenue.

I’ve rated numerous Choice Hotels brands; and most have numerous issues; even a budget hotelier should be aprised of what’s required……loyal members are loyal to those properties that excel in this industry.

Comment on Wyndham and Choice Hotels sued over their loyalty program by Mirage

Mirage — Mon, 05 Sep 2011 00:02:26 +0000

TO SOME EXTENT THE FRANCHISEE’S MIGHT HAVE AN EDGE –IF SUCH FEES AREN’T INCLUDED INSIDE THE FRANCHISE AGREEMENT; HOWEVER; I DOUBT THAT…

AS A DIAMOND LOYAL MEMBER TO THE CHOICE PRIVLIDGE MEMBERSHIP; THE [HOTELS[ FRANCHISES TEND TO BENEFIT MORE THAN NOT; WHEN GUESTS ARE AUTOMATICALLY ENROLLED --DUE TO THE FACT; IF A GUEST CAN TAKE ADVANTAGE ON NUMEROUS PROMOTIONS AND DISCOUNTS TO A HOTEL RATE / COSTS; AND LOW POINTS FOR A FREE NIGHT STAY----I WOULD SAY ITS A 'BENEFIT';

IF THE FRANCHISOR ARE COLLECTING A PROGRAM FEE; ITS PROBABLY LEGAL--BECAUSE THE CHOICE POINTS LOYALTY PROGRAM ---ARE PAID OUT BY ITS MEMBERS ---AND AS EACH TIME A LOYAL MEMBER BUYS HOTELS STAYS IT PUTS POINTs INTO THE ACCOUNT FOR USE AT A LATER DATE; MAKING IT MORE OF REASON FOR A GUEST TO STAY AT ANY PROPERTY; AND ONCE GUEST IS THERE; MORE THAN LIKELY GUEST WOULD EXTEND --LIKELY TO PAY REVENUE, ---------GIVE SOMETHING TO GET SOMETHING,

I FIND MOST CHOICE INTL HOTELS SOMETIMES UNFAIR TO LOYAL MEMBERS SOMETIMES; WHEN IT COMES TO FREE NIGHTS...SO WHY ARE [THEY] FRANCHISEES TRYING TO PROFIT OFF –LOYAL MEMBERS. -

—and making the franchisor pay for similar practice as to Hilton Corp [Hilton Honors] Marriott Rewards, Star Preferred /Westin, and especially ICH InterContinental/Holiday Inn.