Guest Post by Kathy Cady
It is certainly normal for customers to patronize the products or services of a company which they believe in. These customers would even become loyal patronizers if they know that they are being valued by the company. However, if something goes wrong with the way they are being treated, customers would never hesitate to turn their heads to other companies who offer the same product or service. If you are an entrepreneur or a businessman, check out the following ways to lose your best customer and avoid doing any of these:
Lack of appreciation
One of the most common reasons that customers turn the other way is because they do not feel that they are being appreciated. Even a simple “thank you” expressed with the sincerest smile is already enough to make your customers feel appreciated. However, some business owners are just too busy doing so many things that they forget to do one simple act of appreciation. As a result, their best customers slowly disappear.
Failure to listen
If you hear your customers complain, listen. They are not complaining because of a nonsense thing. If you make it a habit to ignore small complaints, more and more customers will stop patronizing your product or service just because of that complaint which you think is “nonsense”. Listen to them; they have a story to share which can help bring your business to the ladder of success.
Promises are the salespeople’s most favorite way of making their customers believe. But, when none of these promises are being fulfilled your customers would certainly end up feeling that they were only wasting their time and money for your service. Once you promised something, find all ways to fulfil these. Better yet, avoid promising. Just continue to deliver the best for your customers.
Low quality service
The best way to maintain your customers’ loyalty is to see to it that your product is constantly updated. Take the time to ask your customers how you can improve your product or service. Do not hesitate as well to ask about the flaws that they have observed regarding your service. This way, your best customers will feel that their voices are heard and their loyalty is being valued.
Failure to take action
The moment you notice that there is something wrong about your service or product or with the way your business is being run, take action right away. In every business, small problems should not be ignored. Otherwise, these small things will soon escalate and before you know it, you are already losing plenty of your best customers.
Repeating the same mistake
If there are some mistakes along the process of providing service, make sure to ask for apology and avoid doing the same mistake again. Customers would often end up feeling so frustrated and even furious once they find out that they become victims again of the same mistake committed by the same company.
About the Author
Kathy Cady writes for the website HowMuchIsIt— A massive collection of cost helping guides that help people around the globe find out what things cost. Feel free to reach out to her on Twitter @howmuchforit.