(ABN Newswire) Alibaba.com Limited the world’s leading small business e-commerce company, announced last year that it is investing in India, with the launch of its local customer service operations to better serve the vast Indian small business community. With a service office in Mumbai, Alibaba.com will primarily focus on providing dedicated customer service to its Indian Gold Supplier members during a crucial time of growth for the small business community.
Alibaba.com’s Indian arm will house a core customer service team including a dedicated staff that will focus on customer training programs. This team will eventually grow and expand to multiple offices across India to provide local, hands-on support to Alibaba.com’s rapidly-growing member-base.
The announcement comes at a significant point, where Alibaba.com is witnessing strong growth in the Indian market with an average of 30,000+ new users having registered per month in the first half of 2010 (as of June 30, 2010). As of the same date, more than 1.45 million users from small businesses in India were using Alibaba.com’s services to reach out to more than 13.6 million registered buyers and suppliers on its international marketplace. Since the first Indian entrepreneur joined the site in 1999, Alibaba.com has continuously strived to better understand the ever-changing needs of its Indian members.